Frequently Asked Questions
Everything you need to know about our transfer services in Barcelona.
Q How does the express WhatsApp booking work?
Fill in the pickup, destination, time, passengers, and luggage in our widget. When you click "Send via WhatsApp", your details are safely logged and prefilled into a message to our dispatch team, who will confirm the booking within minutes.
Q Where will the driver meet us at Barcelona Airport (BCN)?
At Terminal 1, the driver waits in the central arrivals hall holding a sign with your name (near COMO café). At Terminal 2, the driver waits inside the arrivals area corresponding to your flight (A, B, or C). Exact instructions are also sent via WhatsApp.
Q Are child seats available?
Yes! We provide baby seats, toddler seats, and boosters upon advance request. In most cases they are provided free of charge—please let us know the child's age and weight during booking.
Q How and when do I pay?
You can pay the driver directly by credit card (Visa, Mastercard, Maestro, Amex) or cash. Online payment links via Stripe are also available upon request.
Q What is your cancellation policy?
Free cancellation is available up to 24 hours before your scheduled pickup time. Just message us on WhatsApp with your reference code.